FREQUENTLY ASKED QUESTIONS
- 🤔 HOW DOES IT WORK? 🤔
So, you’re looking to get some fun, crafty goodies in your letterbox each month? Well, you’re in the right place!
Each month, I will create a one-off bundle of junk journaling and crafty goodies. Think journal prompts, stickers, paper supplies for your journal, mini games, and mini sticker sheets. Every month will have an included letter will be written by me!
- 💌 WHEN WILL I RECEIVE MY SNAIL MAIL? 💌
Mail is sent out the 1st week of every month, so sign up before the end of the month to receive that month’s delivery! e.g. if you sign up in January/get charged in January, you will receive January's shipment!
As is the nature of snail mail/letter sending, your shipment may take 1-4 weeks to arrive, depending on your location. Please email me 4 weeks after the shipping date has elapsed, if it hasn't arrived yet!
- 📍 CAN I UPDATE MY SHIPPING DETAILS? 📍
Yes! After subscribing to Lemon Drop Press, you will get an email in your inbox to manage your subscription. Just follow the instructions in that link to log in and update your shipping details!
⚠️ BUT PLEASE NOTE ⚠️ this will only update future billing orders and not orders that have already been placed!
Tip: Send me an email at lemondrop@harrietnixon.com to change the address so I can update your upcoming shipment details on your current order, as Appstle/Shopify will not change your current order's address.
- ⏸️ CAN I CANCEL OR PAUSE MY SUBSCRIPTION? ⏸️
Although I would be sad to see you go, I totally get it! After subscribing to Lemon Drop Club, you will get an email in your inbox to manage your subscription. There, you can follow the instructions to cancel or pause, cancel or amend your subscription.
Note: if you cancel after your subscription has been charged, you will not be refunded and still will receive that month's shipment, i.e. if you’re charged on Jan 17th and cancel after, you’ll still get Jan’s shipment in Feb.
- 📭 HELP! MY LEMON DROP CLUB HASN'T ARRIVED YET! 📭
Mail is sent out at the start of each month, so sign up before the end of the month to receive that month’s delivery! e.g. if you sign up in January/get charged in January, you will receive January's shipment in February!
As is the nature of snail mail/letter sending, your shipment may take 1-4 weeks to arrive, depending on your location.
Important: if your Lemon Drop Club letter hasn’t arrived within 4 weeks of the shipping date, please email me at lemondrop@harrietnixon.com, and I’ll happily resend it. 😊
Please note: I’m unable to resend letters if you contact me more than 2 months after the original shipping date!
Shoot me an email lemondrop@harrietnixon.com if you have any other questions regarding Lemon Drop Press snail mail!