Lemon Drop Press FAQs
All Lemon Drop Press sales are final. We’re unable to accept returns or exchanges for change of mind, so please double-check your order before purchasing. If your item arrives misprinted, defective or with an issue, please email hello@lemondroppress.com with your order number and a few clear photos of the item. We’ll take a look and get it sorted!
Orders are packed and dispatched as soon as possible. Once your order has been sent, you’ll receive a shipping confirmation with any available tracking information.
All sales are final, and we don’t accept cancellations or changes of mind once an order has been placed. However, if you’re quick, email us as soon as possible and we may be able to update your shipping address or add something to your order before it’s packed and dispatched. We can’t guarantee changes once your order has been processed.
We’re only human and mistakes can occasionally happen. If something is missing or you’ve received the wrong item, please email hello@lemondroppress.com as soon as possible with your order number and a photo of what you received, and we’ll get it sorted.
Yes! We ship Lemon Drop Press goodies worldwide 🌎 If your country is available at checkout, we’re able to ship to you. There are currently a few countries we’re unable to ship to directly (including some EU countries), but if you’re unable to select your country at checkout, please get in touch at hello@lemondroppress.com and we’ll see if there’s another way we can get your order to you.
Please keep in mind that international orders can take a little longer to arrive, and any customs fees, duties or taxes are the responsibility of the customer.
We strongly recommend adding Route Shipping Protection at checkout. If your order is lost, stolen or damaged in transit, you can make a claim with Route for a refund or replacement.
If you opt out of Route Shipping Protection, Lemon Drop Press cannot be held responsible for loss, theft or damage that occurs during transit.
Happy mail is always welcome! You can send to:
PO Box 6048
South Yarra, VIC, 3141
Lemon Drop Club Subscription FAQs
So, you’re looking to get some fun, crafty goodies in your letterbox each month? Well, you’re in the right place!
Each month, I will create a one-off bundle of junk journaling and crafty goodies. Think journal prompts, stickers, paper supplies for your journal, mini games, and mini sticker sheets. Every month will have an included letter written by me!
Mail is sent out the 1st week of every month, so sign up before the end of the month to receive that month’s delivery! e.g. if you sign up in January/get charged in January, you will receive January's shipment!
As is the nature of snail mail/letter sending, your shipment may take 1-6 weeks to arrive, depending on your location. Please email me 6 weeks after the shipping date has elapsed, if it hasn't arrived yet!
Yes! After subscribing to Lemon Drop Press, you will get an email in your inbox to manage your subscription. Just follow the instructions in that link to log in and update your shipping details!
⚠️ BUT PLEASE NOTE ⚠️ this will only update future billing orders and not orders that have already been placed!
Tip: Send me an email at hello@lemondroppress.com to change the address so I can update your upcoming shipment details on your current order, as Appstle/Shopify will not change your current order's address.
Although I would be sad to see you go, I totally get it! After subscribing to Lemon Drop Club, you will get an email in your inbox to manage your subscription. There, you can follow the instructions to cancel or pause, cancel or amend your subscription!
Note: If you cancel your subscription after your renewal payment has been processed, you will not receive a refund and will still receive that month’s Lemon Drop Club edition. e.g. if you’re charged on 13 July and cancel afterwards, you’ll still receive July’s shipment in August.
I do not offer refunds for change of mind on Lemon Drop Club subscriptions or products. This does not affect your rights under the Australian Consumer Law.
Mail is sent out at the start of each month, so sign up before the end of the month to receive that month’s delivery! e.g. if you sign up in July/get charged in July, you will receive July's shipment in August!
As is the nature of snail mail/letter sending, your shipment may take 1-6 weeks to arrive, depending on your location.
Important: if your Lemon Drop Club letter hasn’t arrived within 6 weeks of the shipping date, please email me at hello@lemondroppress.com , and I’ll happily resend it. 😊
Please note: I’m unable to resend letters if you contact me more than 2 months after the original shipping date!
Shoot me an email hello@lemondroppress.com if you have any other questions regarding Lemon Drop Club snail mail!
Change of mind
We do not offer refunds for change of mind, including if you decide you no longer wish to receive Lemon Drop Club after placing your order or renewing your subscription. This does not affect your rights under the Australian Consumer Law.
After your subscription renews
Lemon Drop Club is an automatically renewing subscription. If you cancel after your renewal payment has been processed, that payment is non-refundable, and your subscription will remain active until the end of your current billing period. You will still receive the edition you have been charged for, and no further renewals will occur after your cancellation.
Once a monthly pack has entered production or has been dispatched, it cannot be cancelled or refunded, except where required under the Australian Consumer Law.
Hey, been there, done that! Please email me to update your address on your order. Note: you can update on Appstle, but this will only affect future orders!!!
Letters are sent via letter post and aren’t tracked - please double-check your address at checkout, as we’re unable to replace orders sent to incorrect details!